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NV-US Organics 30-day Refund Policy

To be considered for reimbursement, products purchased through standard delivery must be unopened and in the original packaging. We will however offer a full refund off of first purchase if you are completely unsatisfied with the product within the first 30 days of use.

Simply send an email to support@nv-usorganics.com, or fill out our contact form. We’ll get back to you within 24-48 hours depending on the queue to confirm your request.

We will also notify you once the refund has been processed.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us at support@nv-usorganics.com.

Cancellations

If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

Replacement:

If your product is defective, immediately let our staff know and we’ll send you a replacement.

We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.

You will be responsible for paying for your own shipping costs for returning your item. And shipping costs are non-refundable.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nv-usorganics.com.

Lastly, we do not accept returns for non-damaged items or items that have been delivered incorrectly.

We thank you for the opportunity to serve you.

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